FAQ
1. What types of treadmills do you offer?
We offer a range of treadmills to suit different fitness levels and needs:
- Foldable Treadmills: Perfect for home use, with easy storage features.
- Commercial Treadmills: Built for heavy use in gyms, with enhanced durability.
- Incline Treadmills: Designed to simulate hill training, adding intensity to your workout.
For specific product details, please visit our Products page or contact us for assistance.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the USA. There are no minimum purchase requirements to qualify for free shipping.
3. How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Delivery times generally range from 5-7 business days from the date of shipment, depending on your location and the selected shipping method.
4. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your delivery status. If you encounter any issues, please contact us.
5. What is your return policy?
You may return items within 30 days of receipt for a full refund, provided the item is in its original, unused condition and packaging. Custom or special-order products are not eligible for returns. For detailed return instructions, please refer to our Refund and Return Policy.
6. How do I contact customer support?
You can reach our customer support team via:
- Email: contact@turbotreads.shop
- Address: 329 W Springdale Ln, Grand Prairie, TX 75052, USA
7. Do you ship internationally?
Currently, we only offer shipping within the United States and do not ship to international addresses.
8. What payment methods do you accept?
We accept various payment methods, including major credit cards and other secure options as listed on our website.
9. Can I change or cancel my order after it has been placed?
If you need to make changes or cancel your order, please contact us as soon as possible. Once an order is in the processing or shipping stage, changes or cancellations may not be possible.
10. How do I know if a product is in stock?
Product availability is displayed on our website. If an item is out of stock or backordered, it will be indicated on the product page. For the latest information, please contact us.
11. Are your products covered by a warranty?
Yes, our treadmills come with a manufacturer’s warranty. Warranty details and coverage vary by product. Please refer to the product information or contact us for specific warranty details.
12. Do you offer installation services?
Currently, we do not offer installation services. We recommend hiring a professional for setup if needed. Installation guidelines are provided with each treadmill.
13. Can I find your products in stores?
Our products are available exclusively through our website, turbotreads.shop. We do not sell through physical retail stores.
14. How do I provide feedback or leave a review?
We value your feedback! You can leave a review on our website or contact us directly with any comments or suggestions.
If you have any other questions not covered here, please don’t hesitate to reach out. We’re here to help!